Refund & Return Policy

At Fluxory LLC, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Returns

You have 14 days from the date you receive your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

Sale items, clearance products, and gift cards cannot be returned.
Custom-made or personalized items are non-refundable unless defective or damaged upon arrival.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).

4. Exchanges

If you need to exchange an item for a different size, color, or model, please contact us at support@fluxoryllc.com within the 14-day return window.

5. Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at support@fluxoryllc.com with your order number and photos of the item. We will arrange a replacement or refund.